Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you (the business you represent, “you” or “Customer”) and CircuitVista Inc., a corporation incorporated in Ontario, Canada, operating the SellerArmor service (“SellerArmor,” “we,” “us,” or “our”). Please read them carefully.

1. Acceptance of these Terms

By creating an account, clicking to accept, connecting an Amazon seller account, or otherwise using the SellerArmor service (the “Service”), you agree to these Terms, to our Privacy Policy, and — where we process personal information on your behalf — to our Data Processing Addendum(“DPA”), each of which is incorporated by reference. If you do not agree, do not use the Service. If you are accepting on behalf of a company or other entity, you represent that you are authorized to bind that entity, and “you” refers to that entity.

2. The Service

SellerArmor is a software-as-a-service product that analyzes your Amazon SP-API data to detect FBA reimbursement opportunities, drafts reimbursement case appeals, and presents those drafts to you for your own review and submission. SellerArmor does not submit cases to Amazon on your behalf. You are the final actor on every case filing. SellerArmor is an independent service and is not affiliated with, endorsed by, or sponsored by Amazon.com, Inc. or its affiliates (“Amazon”).

The Service may be offered on a pre-release or beta basis. Pre-release features are provided “as is,” may change or be discontinued, and are not covered by any service-level commitment.

3. Eligibility and authority

To use the Service, you must be at least 18 years old, be able to form a binding contract, and be authorized to act on behalf of each Amazon seller account you connect. You are responsible for complying with Amazon’s Business Solutions Agreement (“BSA”), including the March 2026 Agent Policy and any successor policies, and with all laws applicable to your use of the Service.

4. Accounts and security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly at hello@sellerarmor.com of any unauthorized use. You agree to provide accurate account and billing information and to keep it current.

5. Your responsibilities and acceptable use

You agree not to:

• Connect any Amazon seller account you are not authorized to operate.
• Use the Service to prepare or file reimbursement claims you know, or reasonably should know, to be fraudulent, inaccurate, or duplicative of amounts already reimbursed.
• Violate the BSA, the Agent Policy, any Amazon policy, or any applicable law in your use of the Service.
• Reverse engineer, decompile, scrape, or attempt to extract source code, models, or non-public data, except to the extent this restriction is prohibited by law.
• Build or operate a product that competes with the Service by copying or using our proprietary detection logic, templates, or data; or resell, sublicense, or provide the Service to third parties except as expressly permitted for your authorized agency use.
• Interfere with, overburden, or disrupt the Service or its infrastructure.

You are solely responsible for reviewing every draft before submitting it to Amazon and for the decision to file any case.

6. Amazon relationship; account-enforcement risk

You acknowledge and agree that:

• Your relationship with Amazon, your Amazon account, and your compliance with the BSA and Agent Policy are your responsibility.
• Amazon may, at its discretion, deny, reverse, or claw back reimbursements; change its policies, reports, or APIs; restrict third-party tools; or take action against seller accounts, including suspension. Some of these actions are outside our control.
• To the maximum extent permitted by law, SellerArmor is not liable for any Amazon decision or enforcement action affecting your account, claims, or recoveries, including claim denials, reimbursement reversals, account suspension, or loss of SP-API access, except to the extent caused by our breach of these Terms.

We design the Service to sit on the compliant side of the Agent Policy (seller-final submission, self-identification, read-only roles, and a §4.2-compliant template approach), but compliance also depends on your conduct.

7. Free audit and estimates

The free audit and any detection results, dollar figures, expiry estimates, or approval-rate ranges we present are estimates for your information only. They are based on data available through SP-API at a point in time, may be incomplete or affected by Amazon’s own automated reimbursements, and are not promises of any specific recovery, amount, timing, or outcome.

8. Subscriptions, billing, renewal, and refunds

Plans and fees. Paid plans are billed in advance on a monthly or annual basis at the fees shown at purchase. Fees are exclusive of taxes; you are responsible for applicable sales tax, GST/HST, VAT, and similar taxes, which we may collect where required.

Automatic renewal. Your subscription automatically renews at the end of each billing period (monthly or annual) for another period of the same length, and your payment method on file will be charged the then-current fee for that period, until you cancel. By subscribing, you authorize these recurring charges. For annual plans, we will send you a renewal reminder by email before your subscription renews.

Cancellation. You may cancel at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current paid period; you retain access until then, and the subscription will not renew thereafter.

Refunds. Except as required by law, fees are non-refundable, with one exception: if you cancel because of a material failure of the Service that is within our control and that we do not cure within a reasonable time after you notify us, we will refund the unused portion of your prepaid period on a pro-rata basis. Amazon actions, third-party outages, and force majeure events are not material failures within our control.

Price changes.We may change subscription fees. We will give you at least 30 days’ notice before a change takes effect, and the change will apply at your next renewal. If you do not accept it, you may cancel before it takes effect.

9. Customer data and license to use it

As between you and us, you own the data you provide and the Amazon business data we access on your behalf (“Customer Data”). You grant SellerArmor a non-exclusive, worldwide license to host, process, and use Customer Data to provide, secure, maintain, and improve the Service, and to create and use aggregated and de-identified data that does not identify you or any individual. Where we process personal information contained in Customer Data on your behalf, we do so as your service provider/processor in accordance with our Data Processing Addendum.

AI/ML boundary.Consistent with BSA §4.2, we do not use Amazon-derived data to train, fine-tune, or develop machine-learning models. Outcome data is used only to score and select among pre-written, human-authored case-template variants. We may retain and use aggregated and de-identified data without restriction, subject to that boundary.

10. Intellectual property

The Service, including its software, detection logic, templates, models, documentation, and branding, is owned by SellerArmor and its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during your subscription. Draft case text generated for you is licensed to you for use in your own Amazon case filings. We retain all rights not expressly granted.

Feedback. If you give us suggestions or feedback, you grant us a perpetual, royalty-free license to use it without restriction or obligation to you.

11. Confidentiality

Each party may receive non-public information of the other (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms, will protect it with reasonable care, and will not disclose it except to personnel and service providers who need it and are bound by similar obligations. This does not apply to information that is public, independently developed, or rightfully received from a third party, or to disclosures required by law.

12. Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted or error-free, that detection results or estimates will be accurate or complete, or that Amazon will approve any case or pay any amount.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility.
• Our total aggregate liability arising out of or relating to these Terms or the Service is limited to the fees you paid to SellerArmor in the 12 months before the event giving rise to the claim.

These limitations do notapply to: your payment obligations; either party’s indemnification obligations; your breach of Section 5 (Acceptable Use) or Section 10 (Intellectual Property); a party’s breach of Section 11 (Confidentiality); or liability that cannot be limited or excluded under applicable law (such as fraud, gross negligence, or willful misconduct). Nothing in these Terms limits any non-waivable consumer rights you may have under the law of your jurisdiction.

14. Indemnification

You will defend, indemnify, and hold harmless SellerArmor and its officers, directors, and employees from any third-party claim, and related losses, damages, and reasonable legal fees, arising out of or relating to: (a) your connection of an Amazon account you were not authorized to operate; (b) reimbursement claims you filed that were inaccurate, fraudulent, or duplicative; (c) your breach of the BSA, Agent Policy, or applicable law; (d) your Customer Data; or (e) your breach of these Terms.

We will defend you against any third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes that third party’s intellectual-property rights, and will pay amounts finally awarded, excluding claims arising from Customer Data, your misuse, or combination of the Service with non-SellerArmor products.

The indemnified party will promptly notify the indemnifying party, allow it to control the defense, and reasonably cooperate.

15. Term, suspension, and termination

These Terms apply while you use the Service. We may suspend or terminate your access for breach of these Terms, non-payment, suspected fraud or abuse, legal requirement, or if Amazon revokes our SP-API access. Where practicable and lawful, we will give notice and an opportunity to cure. You may terminate at any time by cancelling your subscription and revoking SP-API access in Amazon Seller Central.

On termination, your right to use the Service ends, and we will handle your data as described in the Privacy Policy and the DPA. Sections that by their nature should survive termination — including Sections 9 through 14, this Section 15, and Sections 16 through 19 — survive.

16. Force majeure and third-party dependencies

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including Amazon policy, report, or API changes; SP-API throttling or outages; failures of cloud, payment, AI, or other third-party providers; internet or utility failures; or acts of god, war, or governmental action.

17. Changes to these Terms

We may update these Terms. We will post the updated version with a new “Last updated” date and, for material changes, notify connected sellers by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

18. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws principles. Before filing a claim, the parties will attempt in good faith to resolve any dispute informally for 30 days after written notice. If unresolved, the parties submit to the exclusive jurisdiction of the courts located in Ontario, Canada, except that either party may seek interim or injunctive relief in any court of competent jurisdiction. Nothing in this section deprives you of the protection of any mandatory consumer-protection law of your home jurisdiction.

19. General

• Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.
• Entire agreement. These Terms, the Privacy Policy, and the DPA are the entire agreement between the parties on this subject and supersede prior agreements.
• Severability. If any provision is held unenforceable, the rest remains in effect, and the unenforceable provision will be limited to the minimum extent necessary.
• Waiver. A failure to enforce a provision is not a waiver of it.
• Notices. We may send notices to your account email; you may send notices to legal@sellerarmor.com.
• Relationship. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship.
• Headings. Headings are for convenience only.

20. Contact

CircuitVista Inc. (operating SellerArmor)
Questions about these Terms: legal@sellerarmor.com

SellerArmor is not affiliated with, endorsed by, or sponsored by Amazon.com, Inc.